Terms and Conditions
TERMS & CONDITION
By paying your deposit it will be deemed that the terms and conditions are understood and accepted as applying to your order.
All prices are non-negotiable and priced according to your exact design and the size of your cake.
Following your consultation / enquiry, your quote is valid for up to 1 month (Wedding Cakes) or within 48 hours (Celebration Cakes). Paying your deposit will secure this price & the slot in the diary.
A non-refundable 50% deposit (total of the cake & delivery price) is required in order to secure the commission of your cake and chosen date with Butterdream Bakery.
If your deposit is not paid within 1 month (for wedding cakes) or 48 hours (For celebration cakes) of quoting then we reserve the right to cancel any previous arrangements.
Cheques and Cash are not accepted for the deposit and cannot be used as payment method.
Payment should be made by bank transfer to Zoe’s Fancy Cakes, Lloyds TSB, Sort Code 30-65-22 Account no 60734168. Please email us with confirmation of transfer in order to prompt acknowledgement of the payment.
Final payment for your wedding cake is required no later than 28 days before the collection/ delivery. It is your responsibility to remember to send this payment, as a reminder invoice is not issued.
Final payment for your celebration cake should be made 4 days before collection or delivery (Same details as bank transfer).
If full payment is not received and cleared in our account before cake collection / delivery then the order will not be released.
If cancellation of an order takes place we reserve the right to retain your non refundable 50% deposit. If cancellation takes place less than 7 days before the event then we reserve the right to seek 100% of the order value.
Cancellation must be made in writing (email) to ButterDream Bakery and will only be deemed to take effect from the date your email is received.
If you postpone the event we will endeavour to transfer your order providing the date is suitable for ourselves, otherwise it shall be treated as a cancellation (see above).
We retain the right to cancel the booking in very unusual circumstances beyond our control, such as fire or ill health, during which we will refund as much of your money taken in full or in part.